An Innovative Professional with 32 years of progressive management and marketing experience in Hospitality, entailing sales & revenue, Front Office Operations, P&L accountability & analysing performance trends. Proficiency in developing Sales & Marketing policies/ norms, systems & controls, motivational schemes & guest service standards. Expertise in key account management, new business development and customer acquisition and retention. Excellent interpersonal, communication, Team building & management skills with extensive experience in recruitment, training & development of the workforce.